1. About These Terms
These Terms of Service (“Terms”) apply to the services provided by Empower Care Supply Pty Ltd (ABN ), located in Melbourne VIC, and to your use of our website at https://empowercaresupplyau.space. By engaging our services or using our website, you agree to be bound by these Terms.
2. Services We Provide
Empower Care Supply Pty Ltd provides care and support services, including personal care, household assistance, community access, respite support and companionship services. The specific services to be provided to you will be set out in a written service agreement or quote agreed between you and us before services commence.
3. Service Agreements
Before services commence, we will prepare a written service agreement outlining the scope of services, schedules, fees, cancellation terms and the responsibilities of both parties. The service agreement, together with these Terms, forms the entire agreement between you and Empower Care Supply Pty Ltd.
4. Fees and Payment
Fees for our services are set out in your written quote or service agreement. Invoices are payable within the timeframe stated on the invoice. Where you receive funding through a scheme such as the National Disability Insurance Scheme (NDIS), services may be claimed against your plan in accordance with your agreement. Late payments may attract reasonable administrative costs, and we will always discuss any outstanding amounts with you before taking further action.
5. Changes and Cancellations
We understand that circumstances change. You may reschedule or cancel a scheduled service by providing reasonable notice as set out in your service agreement. Cancellations made with less than the agreed notice period may incur a cancellation fee, which will be clearly communicated to you in advance. We may also need to reschedule services occasionally, for example due to staff illness or safety concerns, and we will provide as much notice as possible and work with you to find a suitable alternative.
6. Your Responsibilities
To help us deliver safe and effective support, you agree to:
- Provide accurate and up-to-date information about your needs, health and preferences;
- Treat our staff and contractors with courtesy and respect;
- Provide a safe working environment for our support workers;
- Give reasonable notice of any changes to your schedule or support needs.
7. Our Responsibilities
We agree to deliver services with reasonable care and skill, in accordance with your service agreement and applicable law. Our support workers are appropriately trained and screened, and we maintain appropriate insurance for the services we provide.
8. Privacy and Confidentiality
We handle your personal information in accordance with our Privacy Policy and the Australian Privacy Principles. Information you share with us is used only to deliver and improve your services, and we will not disclose your information without your consent except where required by law.
9. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), including consumer guarantees relating to the supply of services. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including a guarantee that services will be provided with due care and skill, that they will be fit for purpose, and that they will be supplied within a reasonable time.
If our services do not meet these guarantees, you may be entitled to a remedy such as a resupply of the services or a refund, subject to the Australian Consumer Law.
10. Limitation of Liability
To the extent permitted by law, our liability for any claim arising out of these Terms or the services is limited to the resupply of the services or the cost of having the services supplied again. This limitation does not apply to liability that cannot be excluded under the Australian Consumer Law, including liability for death or personal injury caused by our negligence.
11. Complaints and Feedback
We welcome feedback and take complaints seriously. If you are unhappy with any aspect of our service, please contact us at ceo@empowercaresupplyau.space. We will acknowledge your complaint promptly and work with you to resolve it fairly and in a timely manner. If you are an NDIS participant, you may also contact the NDIS Quality and Safeguards Commission regarding any concerns.
12. Changes to These Terms
We may update these Terms from time to time. The current version will always be published on this page with the date of the latest revision. Material changes affecting your existing service agreement will be communicated to you directly before they take effect.
13. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms will be resolved in the courts of Victoria, subject to your rights under the Australian Consumer Law.
14. Contact Us
For questions about these Terms, please contact Empower Care Supply Pty Ltd by email at ceo@empowercaresupplyau.space, or visit our contact page.
Last updated: 2025