1. About this policy
This Privacy Policy explains how Empower Care Supply Pty Ltd (ABN ), operating from Melbourne VIC, collects, holds, uses, discloses and protects personal information about individuals. We comply with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) set out in that Act.
By using our website at https://empowercaresupplyau.space or engaging our care and support services, you agree to the handling of your personal information as described in this policy.
2. The Australian Privacy Principles
The Australian Privacy Principles are binding standards that govern how Australian organisations must handle personal information. This policy is structured around our obligations under the APPs, including:
- APP 1 – Open and transparent management of personal information
- APP 2 – Anonymity and pseudonymity where practicable
- APP 3 – Collection of solicited personal information
- APP 4 – Dealing with unsolicited personal information
- APP 5 – Notification of collection and purpose
- APP 6 – Use and disclosure of personal information
- APP 7 – Direct marketing
- APP 8 – Cross-border disclosure of personal information
- APP 9 – Adoption, use or disclosure of government-related identifiers
- APP 10 – Quality of personal information
- APP 11 – Security of personal information
- APP 12 – Access to personal information
- APP 13 – Correction of personal information
3. Information we collect
We may collect the following types of personal information, depending on your relationship with us:
- Identity and contact details: name, residential address, email address, and delivery or service address.
- Service and care information: details relevant to supplying care and support services, including support needs, preferences, scheduling requirements, and information you choose to share with us so we can provide suitable services.
- Quote and enquiry information: details submitted through our quote request or contact forms, including any information you provide about your needs.
- Billing information: payment and invoicing details necessary to process transactions.
- Website usage information: technical data such as IP address, browser type, pages visited and time spent on the site, collected through our website.
4. How we collect information
We collect personal information in a number of ways, including:
- directly from you when you complete a form on our website, send us an email, or speak with our team;
- when you request a quote or engage our services;
- through our website when you browse, including via cookies and similar technologies;
- from third parties where you have consented, or where it is unreasonable or impracticable to collect the information directly from you.
5. Why we collect and hold your information
We collect personal information for the following purposes:
- to provide care and support services to you;
- to prepare and deliver quotes for our services;
- to respond to your enquiries and requests;
- to process payments and manage our accounts;
- to improve our services, website and customer experience;
- to comply with our legal and regulatory obligations.
We will not use or disclose your personal information for any purpose that is unrelated to these purposes unless we have your consent or are required or permitted by law.
6. Anonymity and pseudonymity
Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, we generally need your name and contact details to provide quotes, deliver services and respond to specific requests.
7. Direct marketing
We may use your personal information to let you know about our services that may be of interest to you. Every direct marketing communication we send will include a simple way to opt out of receiving further communications. You may also opt out at any time by emailing ceo@empowercaresupplyau.space.
8. Disclosure of personal information
We may disclose your personal information to:
- our staff and contractors who need it to deliver services to you;
- service providers who assist us with our operations, such as payment processors, IT providers and secure data storage providers;
- professional advisers including accountants, auditors and legal advisers;
- government agencies, regulators or law enforcement bodies where required or authorised by law.
We do not disclose personal information to overseas recipients unless we have taken reasonable steps to ensure the recipient complies with the Australian Privacy Principles, or you have consented to the disclosure.
9. Government-related identifiers
We will not adopt, use or disclose a government-related identifier (such as a tax file number or Medicare number) of an individual except as permitted under the Australian Privacy Principles.
10. Quality of your information
We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, up to date, complete and relevant. We encourage you to contact us if any information you have provided to us changes or if you believe our records are inaccurate.
11. Security of personal information
We hold personal information in secure electronic systems and take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, password protection, and secure storage of electronic records.
When personal information is no longer required for any purpose for which it may be used or disclosed, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify the information.
12. Access to your personal information
You may request access to the personal information we hold about you. To make a request, please email ceo@empowercaresupplyau.space. We will respond to your request within a reasonable period.
We may decline a request for access in limited circumstances, such as where providing access would pose a serious threat to the health or safety of any individual, or where the request is frivolous or vexatious. If we decline, we will give you written reasons and information about how to complain.
13. Correction of your personal information
If you believe the personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may request that we correct it. We will respond to your request within a reasonable period and will take reasonable steps to correct the information if we are satisfied it is inaccurate.
14. Cookies and website analytics
Our website uses cookies and similar technologies to improve your browsing experience and to understand how our website is used. Cookies are small text files stored on your device. You can adjust your browser settings to refuse or delete cookies, although some features of our website may not function properly if you do so.
15. Links to other websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party website you visit.
16. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available at https://empowercaresupplyau.space/privacy.html. We encourage you to review this policy periodically.
17. Complaints and contact
If you have a question about this policy, or you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), please contact us:
- Email: ceo@empowercaresupplyau.space
- Post: Empower Care Supply Pty Ltd, Melbourne VIC
We will acknowledge your complaint promptly and aim to resolve it within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
18. Our details
Empower Care Supply Pty Ltd
ABN
Melbourne VIC
Email: ceo@empowercaresupplyau.space
Website: https://empowercaresupplyau.space